"One of the big mistakes advertisers make, is using the same marketing message, or a slight variation of the same message or copy, across different traffic channels. They don't take into account the different prospect Awareness Levels common within different channels."
She pauses. You can tell she wants to let that point sink-in.
After a few seconds of silence, Katie continues...
"With email marketing, solo ads, inserts, etc., we're dealing more with an Aware audience. So our copy and message can be more Direct. Whereas, with display and native, we're dealing more with an Unaware audience. So our copy and message is much more Indirect."
"What do you mean? What's the difference," someone calls-out.
Katie shifts her stance.
"Well, think of Awareness Level as how top of mind our company, our products, our solutions and the problems they solve, are for prospects. The more top of mind, the higher their Level of Awareness. The less top of mind, the lower their Level of Awareness," Katie says.
"The higher their Level of Awareness, the more direct our ad copy is about the emotional benefits the prospect can enjoy. The lower their Level of Awareness, the more our ad copy needs to present an alternative idea, first, to grab attention."
Katie looks around the table. Everyone seems to be getting it. Lots of nods.
"We'll be diving-in to this a lot more over the course of the next month. Lots of examples, lots of exercises. So, you'll have this nailed by the time we're done," she says.
More nods.
"One thing to note before we continue. Remember Allowable CPA, how much we're willing to spend to get a customer" she says, "well, not just every channel, but every product and every campaign can have a different allowable cost per acquisition."
Two of Agora Financial's top Marketing Directors, Matt and Tom, are standing behind Katie. They both nod in agreement.
Tom chimes in...
"In some cases, the Allowable CPA is very different product to product and campaign to campaign. Remember, we calculate Allowable CPA based on what a customer is worth at different time intervals for us."
All eyes are now on Tom. He realizes it. He folds his arms and continues...